Who runs this site
This site is run by the foundation named below. These terms apply to everyone who uses the site and its services: donations, event registration, the volunteer portal and Radio Voices from Ukraine.
Using the site
The site is free to use and most of it needs no account. Please use it as it is meant to be used.
- Do not try to break the site, overload it or get into parts that are not public.
- Do not send unlawful, offensive or false content through our forms.
- Give real contact details when you write to us, register or donate.
Donations
A donation is a voluntary gift that supports the foundation’s statutory activity. Nothing is sold: you receive no goods or services in return.
Online payments are handled by a licensed payment provider (Stripe or Viva.com). Your card details go straight to the provider; we do not see or store them.
If you leave an email, we send a confirmation of the payment. It is not a tax document. If you need a confirmation of a donation for tax purposes, write to us.
Monthly donations
If you choose a monthly donation, the amount you set is charged to your payment method every month until you stop it.
You can stop it at any time, without giving a reason: use the link in the confirmation email or write to us. No further payments are taken after that.
Refunds
Donations are gifts and are normally not returned. If you made a mistake (a wrong amount, a duplicate payment or a payment you did not authorise), write to us within 14 days and we will return it to the same payment method.
Events and tickets
The page of each event says who organises it, whether it is free and how to register. By registering or buying a ticket you accept the rules given there.
If we cancel an event, paid tickets are refunded in full. If an event is moved, your ticket stays valid for the new date, or you can ask for a refund.
Volunteer accounts
A volunteer account and the digital volunteer ID are for the person they were issued to. Keep your password to yourself and tell us if your details change. We may switch off an account that is misused or no longer needed.
Opportunities we list
Grants, exchanges and other programmes on the opportunities page are often run by other organisations. We check what we publish, but the organiser decides about the rules, deadlines and results. Check the details at the source before you apply.
Radio Voices from Ukraine
The radio stream is for your own listening. The music belongs to its authors and rights holders: do not record it for redistribution or rebroadcast it without their permission.
Texts, photos and the logo
The texts, photos and graphics on this site belong to the foundation or to their authors. You may quote our texts with a link to the source. The logo may be used as it is, when writing about us; it must not suggest that we endorse something we do not.
What we answer for
We work to keep the information on the site correct and the site available, but we cannot promise that it will always work without interruption. We are not responsible for the content of other sites we link to.
Nothing in these terms takes away rights that the law gives you as a consumer.
Law, complaints and changes
These terms are governed by Polish law. If something went wrong, write to us first: we answer within 14 days. If we cannot agree, the dispute goes to the court that has jurisdiction under the general rules.
We may update these terms. The date of the last change is shown at the top. Changes do not apply to donations and tickets paid before that date.