Bulgaria: guide for Ukrainians
Official pages and hotlines, where to settle your status, Ukrainian consular posts and Passport Service centres with addresses, mobile operators, banks and the emergency number.
This is not legal advice. Addresses and hours change. Before you travel, check the page of the office itself.
Official information and help
State pages for people from Ukraine: status, housing, benefits, work and schools in this country.
ukraine.gov.bgState Agency for Refugees
- How the status is extended
- Protection runs until 4 March 2027. Holders had to re-register by 30 April 2026; a card that was not re-registered was declared invalid. If that is your case, ask the State Agency for Refugees how to get a new card.
- Where status and residence are handled
- State Agency for Refugees
- In an emergency
- Emergency number: 112.
- Your number for work and taxes
- For work, taxes and many accounts you will need: ЛНЧ.
Consular posts of Ukraine
Consular posts of Ukraine: Sofia. Book through e-Consul. The address and reception hours are in the foreign ministry’s catalogue.
Passport Service "Document"
Passports for travel abroad and ID cards, also both in one visit. Book in the electronic queue on the service’s site.
SIM card and mobile operators
The largest operators: A1, Yettel, Vivacom. A SIM card is sold in the operator’s shops and in supermarkets. By law the card is registered to an identity document, so take your passport. The telecom regulator CRC publishes coverage maps and consumer information about operators.
Bank account
The largest banks: DSK Bank, UniCredit Bulbank, Postbank. In the EU everyone who lives in the country legally has the right to a basic payment account. A bank usually asks for a passport, the document of your stay and an address.
More for you
Answers that are the same in every country: booking a consulate, the validity of a passport, the rules for men aged 18 to 60, the crisis line and Erasmus+.