Spain: guide for Ukrainians
Official pages and hotlines, where to settle your status, Ukrainian consular posts and Passport Service centres with addresses, mobile operators, banks and the emergency number.
This is not legal advice. Addresses and hours change. Before you travel, check the page of the office itself.
Official information and help
State pages for people from Ukraine: status, housing, benefits, work and schools in this country.
- Hotline for people from Ukraine
- +34 91 399 00 09
- How the status is extended
- Protection is requested through the Policía Nacional; the CREADE centres in Pozuelo de Alarcón (Madrid), Málaga and Barcelona give appointments, information and legal advice. It is granted for a year and extended after that. Since August 2026 applicants are asked to show that they have met Ukrainian military obligations or are exempt.
- Where status and residence are handled
- Policía Nacional, Oficina de Extranjería
- In an emergency
- Emergency number: 112.
- Your number for work and taxes
- For work, taxes and many accounts you will need: NIE.
Consular posts of Ukraine
Passports, citizenship, certificates, powers of attorney, help in a crisis. A visit is booked free of charge through e-Consul.
Passport Service "Document"
Passports for travel abroad and ID cards, also both in one visit. Book in the electronic queue on the service’s site.
SIM card and mobile operators
The largest operators: Movistar, Orange, Vodafone, Yoigo. A SIM card is sold in the operator’s shops and in supermarkets. By law the card is registered to an identity document, so take your passport. The telecom regulator CNMC publishes coverage maps and consumer information about operators.
Bank account
The largest banks: CaixaBank, Santander, BBVA, Sabadell. In the EU everyone who lives in the country legally has the right to a basic payment account. A bank usually asks for a passport, the document of your stay and an address.
More for you
Answers that are the same in every country: booking a consulate, the validity of a passport, the rules for men aged 18 to 60, the crisis line and Erasmus+.