Czechia: guide for Ukrainians
Official pages and hotlines, where to settle your status, Ukrainian consular posts and Passport Service centres with addresses, mobile operators, banks and the emergency number.
This is not legal advice. Addresses and hours change. Before you travel, check the page of the office itself.
Official information and help
State pages for people from Ukraine: status, housing, benefits, work and schools in this country.
Informační portál pro cizinceNaši Ukrajinci
- Hotline for people from Ukraine
- +420 974 801 802
- How the status is extended
- Protection runs until 31 March 2027 for those who registered online for the extension; that registration closed on 30 September 2026. Registration for the special long-term residence is open until 31 December 2026. Both are handled in your account on the Interior Ministry’s portal for foreigners.
- Where status and residence are handled
- OAMP, Ministerstvo vnitra
- In an emergency
- Emergency number: 112.
- Your number for work and taxes
- For work, taxes and many accounts you will need: rodné číslo.
Consular posts of Ukraine
Passports, citizenship, certificates, powers of attorney, help in a crisis. A visit is booked free of charge through e-Consul.
Passport Service "Document"
Passports for travel abroad and ID cards, also both in one visit. Book in the electronic queue on the service’s site.
SIM card and mobile operators
The largest operators: O2, T-Mobile, Vodafone. A SIM card is sold in the operator’s shops and in supermarkets. Take your passport: the shop may ask for a document. The telecom regulator ČTÚ publishes coverage maps and consumer information about operators.
Bank account
The largest banks: Česká spořitelna, ČSOB, Komerční banka, Air Bank. In the EU everyone who lives in the country legally has the right to a basic payment account. A bank usually asks for a passport, the document of your stay and an address.
More for you
Answers that are the same in every country: booking a consulate, the validity of a passport, the rules for men aged 18 to 60, the crisis line and Erasmus+.