Germany: guide for Ukrainians
Official pages and hotlines, where to settle your status, Ukrainian consular posts and Passport Service centres with addresses, mobile operators, banks and the emergency number.
This is not legal advice. Addresses and hours change. Before you travel, check the page of the office itself.
Official information and help
State pages for people from Ukraine: status, housing, benefits, work and schools in this country.
- Hotline for people from Ukraine
- 0800 500 225 0
- How the status is extended
- Residence permits under section 24 were extended automatically until 4 March 2027; no visit to the office is needed for that. For the period after it, follow the notices of your Ausländerbehörde.
- Where status and residence are handled
- Ausländerbehörde, BAMF
- In an emergency
- Emergency number: 112.
- Your number for work and taxes
- For work, taxes and many accounts you will need: Steuer-ID, Anmeldung.
Consular posts of Ukraine
Passports, citizenship, certificates, powers of attorney, help in a crisis. A visit is booked free of charge through e-Consul.
Passport Service "Document"
Passports for travel abroad and ID cards, also both in one visit. Book in the electronic queue on the service’s site.
SIM card and mobile operators
The largest operators: Telekom, Vodafone, O2. A SIM card is sold in the operator’s shops and in supermarkets. By law the card is registered to an identity document, so take your passport. The telecom regulator Bundesnetzagentur publishes coverage maps and consumer information about operators.
Bank account
The largest banks: Sparkasse, Deutsche Bank, Commerzbank, ING, N26. In the EU everyone who lives in the country legally has the right to a basic payment account. A bank usually asks for a passport, the document of your stay and an address.
More for you
Answers that are the same in every country: booking a consulate, the validity of a passport, the rules for men aged 18 to 60, the crisis line and Erasmus+.