Italy: guide for Ukrainians
Official pages and hotlines, where to settle your status, Ukrainian consular posts and Passport Service centres with addresses, mobile operators, banks and the emergency number.
This is not legal advice. Addresses and hours change. Before you travel, check the page of the office itself.
Official information and help
State pages for people from Ukraine: status, housing, benefits, work and schools in this country.
Ministero dell’InternoProtezione Civile
- How the status is extended
- Permits for temporary protection are not extended automatically: they are renewed at your request, until 4 March 2027 (decree-law 201 of 31 December 2025).
- Where status and residence are handled
- Questura
- In an emergency
- Emergency number: 112.
- Your number for work and taxes
- For work, taxes and many accounts you will need: codice fiscale.
Consular posts of Ukraine
Passports, citizenship, certificates, powers of attorney, help in a crisis. A visit is booked free of charge through e-Consul.
Passport Service "Document"
Passports for travel abroad and ID cards, also both in one visit. Book in the electronic queue on the service’s site.
SIM card and mobile operators
The largest operators: TIM, Vodafone, WindTre, Iliad. A SIM card is sold in the operator’s shops and in supermarkets. By law the card is registered to an identity document, so take your passport. The telecom regulator AGCOM publishes coverage maps and consumer information about operators.
Bank account
The largest banks: Intesa Sanpaolo, UniCredit, Poste Italiane. In the EU everyone who lives in the country legally has the right to a basic payment account. A bank usually asks for a passport, the document of your stay and an address.
More for you
Answers that are the same in every country: booking a consulate, the validity of a passport, the rules for men aged 18 to 60, the crisis line and Erasmus+.