Portugal: guide for Ukrainians
Official pages and hotlines, where to settle your status, Ukrainian consular posts and Passport Service centres with addresses, mobile operators, banks and the emergency number.
This is not legal advice. Addresses and hours change. Before you travel, check the page of the office itself.
Official information and help
State pages for people from Ukraine: status, housing, benefits, work and schools in this country.
- Hotline for people from Ukraine
- 808 257 257
- How the status is extended
- The migration agency AIMA announced in March 2026 that temporary protection is extended into 2027. Whether your document has to be replaced, ask AIMA on the migrant line, which has interpreting into Ukrainian.
- Where status and residence are handled
- AIMA
- In an emergency
- Emergency number: 112.
- Your number for work and taxes
- For work, taxes and many accounts you will need: NIF.
Consular posts of Ukraine
Passports, citizenship, certificates, powers of attorney, help in a crisis. A visit is booked free of charge through e-Consul.
Passport Service "Document"
There is no Passport Service centre here: passports are made at the consulate.
SIM card and mobile operators
The largest operators: MEO, NOS, Vodafone. A SIM card is sold in the operator’s shops and in supermarkets. Take your passport: the shop may ask for a document. The telecom regulator ANACOM publishes coverage maps and consumer information about operators.
Bank account
The largest banks: Caixa Geral de Depósitos, Millennium BCP, Novobanco. In the EU everyone who lives in the country legally has the right to a basic payment account. A bank usually asks for a passport, the document of your stay and an address.
More for you
Answers that are the same in every country: booking a consulate, the validity of a passport, the rules for men aged 18 to 60, the crisis line and Erasmus+.